Financial & Insurance

Enterprise-Scale Codeless Test Automation

Our Client’s Backstory

Our client is the technology provider for an Austrian financial group, responsible for the infrastructure powering banking, insurance, and financing operations. Years of growth and acquisitions resulted in a fragmented technology landscape, with over 15 independent teams managing more than 700 interconnected services. To support a digital transformation, the organization required a quality assurance strategy capable of providing stability across their distributed ecosystem.

The Challenges

The scale and complexity of the client’s infrastructure made traditional QA unsustainable. Key challenges included:

Large-scale Architectural Fragmentation: Managing quality across 700+ services built on diverse technologies with inconsistent tools and practices.
Resource Constraints: A shortage of specialized QA expertise in a complex financial domain made internal hiring and onboarding unfeasible.
Inconsistent Quality Standards: Decentralized testing efforts led to uneven coverage and operational risk across the group’s core services.
Lack of Centralized Visibility: No unified source of truth existed for system health, making it difficult for management to assess risk exposure.
Delivery Bottlenecks: Manual testing cycles were unable to keep pace with the organization’s modernization initiatives.

Solutions

Klika transformed the client’s approach to quality by engineering a codeless Test Automation Solution. Rather than adding headcount, we empowered domain experts to take ownership of quality through a no-code interface. Our solution included:

Codeless Automation Engine: Developed an interface that exposes over 650 REST and SOAP services, allowing business experts to create automated tests without engineering knowledge.
Seamless Ecosystem Integration: Embedded automated testing into daily workflows through integration with CI/CD pipelines, code repositories, and test management tools.
Unified Quality Dashboard: Engineered a reporting hub that combines service-level and unit test data into a view of system stability and risk.
Automated Regression Framework: Implemented scheduled and CI/CD-triggered test executions to ensure continuous validation across all 700+ services.
Scalable Ownership Model: Decentralized testing capabilities, allowing 15+ independent teams to manage their own quality benchmarks.

The Results

The codeless automation initiative delivered visibility and stability across the entire financial group.

60% Test Coverage in 6 Months: Achieved broad coverage across 700+ services and 15+ teams within a single half-year cycle.
Risk Mitigation: Early detection of unknown defects before production launch reduced operational risk for core financial services.
Enhanced Engineering Velocity: Automation removed the QA bottleneck, enabling development squads to release software with confidence.
Sustainable Headcount Optimization: Empowered departments to scale their quality efforts without a proportional increase in QA staffing.
High Technical Reliability: Provided management with actionable insights into the stability and risk posture of the distributed technology estate.