Healthcare & Life Sciences

Unified BI Cloud PaaS for Global Retail

Our Client’s Backstory

Our client is a global market leader in sleep innovation, utilizing smart bed technology to enhance user well-being for over 1 million customers. Managing a global workforce and a complex supply chain, the company operated across multiple enterprise systems for inventory, logistics, and consumer insights. Each of these legacy systems functioned as an isolated data silo, hindering holistic business intelligence. The client sought to modernize this infrastructure by transitioning to a unified Azure-based Platform as a Service (PaaS) to consolidate their data ecosystem and enable advanced BI capabilities.

The Challenges

Consolidating decades of legacy data into a modern cloud architecture required overcoming integration and operational hurdles. Key challenges included:

Data Source Fragmentation: Ingesting and harmonizing diverse data formats from multiple legacy systems, each with unique interfaces and organizational structures.
Live Environment Migration: Managing the transition of early-stage Proof of Concepts (POCs) into production-ready systems while business teams were already relying on them for reporting.
Identity & Access Synchronization: Harmonizing on-prem Windows Active Directory with Azure Active Directory to ensure secure, consistent resource access across the global organization.
Automation Gaps: Overcoming limitations in out-of-the-box cloud tools by developing custom scripts for monitoring and performance tracking of business-critical systems.

Solutions

Klika was engaged as the technical partner to architect and deploy a production-grade BI cloud platform. Our solution included:

Consolidated Azure Ecosystem: Engineered a PaaS architecture utilizing Azure SQL, Functions, and App Services to unify disparate data silos into a single source of truth.
DevOps Orchestration: Automated release and deployment cycles using Azure DevOps, implementing CI/CD pipelines that trigger from git commits through to non-production environments.
Enterprise Identity Integration: Synchronized Azure Active Directory with the client’s on-prem environment, ensuring secure authentication for all global employees.
Custom Monitoring & Alerting Suite: Developed specialized scripts and utilized Azure Application Insights to enable real-time monitoring and proactive alerting for all business-critical systems.
Standardized Git Flow: Established a development workflow, including mandatory pull request reviews and quality gates to maintain architectural standards.
Collaborative Engineering: Worked side-by-side with in-house teams to stabilize initial POCs and establish a foundation for future data processing and advanced analytics.

The Results

The transition to the unified BI cloud platform has improved the client’s operational transparency and technical efficiency.

Significant Maintenance Cost Reduction: Eliminated redundant software implementations and duplicated data processing, leading to savings in long-term upkeep expenses.
Accelerated Strategic Decision-Making: Improved internal transparency and data accessibility provided leadership with near-instant insights at every company level.
Optimized Employee Efficiency: The centralized platform reduced the time spent on manual data reconciliation and triage, allowing teams to focus on high-value analytics.
Scalable Foundation for Innovation: The established architecture provides a flexible, production-ready environment for the development of future features and services.